2015-2017 University of Leicester: Postgraduate Masters Degree in Museum Studies (Distinction)
2011-2014 Manchester Metropolitan University: Bachelor of Arts degree in History (2:1)
2009-2011 New College: A levels in English Language (B) History (C) Sociology (A)
2004-2009 Lord Silkin School: 11 GCSE’s from A*-C (including English, Mathematics and Science)
January 2019 – present Pitzhanger Manor and Gallery
Front of House Manager
August 2019 – January 2020 Pitzhanger Manor and Gallery
Visitor Experience Assistant Manager: assisted in the management of a Visitor Experience Assistant staff and volunteer team. In this, I manage the consistency of high standard visitor service and through daily briefings, communications and regular training to improve sales KPI standards.
August 2017 – July 2019 The Wiener Library for the Study of the Holocaust & Genocide
Volunteer and Outreach Coordinator: In this role I am managing a team of sixty volunteers. This involves recruiting, interviewing, delivering the induction, training, and coordination of the volunteer programme, and maintaining editing The Wiener Library blog. I am also coordinating the visitor experience in The Wiener Library, as well as assisting with events.
June 2017 – August 2017 Kids in Museums
Teen Twitter Takeover Day Ambassador: With the Kids in Museums team, I am managing parts of the Teen Twitter Takeover Day on August the 11th 2017. I am reaching out to museums, galleries, libraries, and heritage networks to share information about the day as well as encouraging registrations. On August 11th, I will be running the @takeoverday twitter feed.
August 2015 – Present Girl Museum
Volunteer and Instagram Manager: I currently manage the volunteer programme with Girl Museum, managing the team of approximately 30 volunteers and interns. I globally recruit and coordinate the volunteer programme, as well as hosting and developing the Girl Museum Instagram. I’ve also written blog posts interviewing the incredible Girl Against, as well as Emily Coxhead. I’ve also reviewed the Museum of Childhood, a film review, tried my hand at a think-piece, and started a series of podcast reviews called Girls In Podcasts – the first of which went live last week. I’ve also worked on the Kindertransport exhibition and the 52 Objects in the History of Girlhood exhibition, writing about the Bronze Strigil with Handle in Form of a Girl, the Silk Princess Painting, and the Lovers Cassone.
September 2016 – August 2017 Museum of Brands Packaging and Advertising
Visitor Services and Volunteer Coordinator: In this role I am managing a team of twenty volunteers. This involves recruiting, interviewing, delivering the induction, training, and coordination of the volunteer programme, and maintaining a volunteer rota. In this, the induction and training of new volunteers is delivered through informal one-to-one, as well as group sessions, supporting volunteers with further on-the-job training throughout, flexible to the volunteers’ needs and commitments. During my time at the Museum of Brands I have diversified the volunteer team, through establishing new advertising sources, and creating new roles. I maintain contact by producing a monthly Volunteer Newsletter, in which I celebrate volunteers that have exceeded expectations, through a ‘Volunteer Spotlight’ initiative, in turn encouraging continued high standards. I also manage the retail department, In this, I source suppliers, visual merchandise, maintain stock levels, and price items with the result of reaching high spend per visitor targets.
2016- 2016 Science Museum
Visitor Fundraiser: Engaged with visitors to encourage a donation to the museum, as well as gaining Gift Aid additions, through gathering and processing visitor details in a confidential manner.
2014 – 2016 Museum of Science and Industry
Visitor Experience Assistant: Delivered visitor service and public engagement. In addition, the promotion and operational running of interactives. In this, I achieved high standards in customer service and met targets through a confident and friendly approach.
2013 – 2016 National Football Museum
Museum Assistant: I managed a wide range of tasks that assisted a high standard of visitor service, conducted visitor surveys, assisted with events, maintained health and safety and fire evacuation procedures, as well as promotion and operational running of interactives.
2013- 2014 Manchester Jewish Museum
Volunteer Coordinator: I organised the administration procedures, recruited and trained a team of forty volunteers. In this, I was in responsible for the complex volunteer rota, I managed the administrative procedures in both the physical and digital records, maintaining strong attention to detail, including managing CRB check procedures in a confidential manner. These volunteers varied in age, religious background and abilities, and I thoroughly enjoyed working in a diverse team, in which I organised and hosted social events.
2018 – Present The Feminist Library
Events Assistant: with The Feminist Library I help out at events across London, as well as manage the administration and coordination of some events.
2016 – Present Kids In Museums
Volunteer Reviewer and Social Media Assistant: In this role, I work from home to write reviews of exhibitions for the Kids In Museums’ website. I meet deadlines to a high standard, following the Kids In Museums’ review style guideline. Likewise, I assisted Kids In Museums through taking temporarily charge of their Twitter account, with the intention to do so again in future.
2013 – 2013 People’s History Museum
Event and Marketing Intern: I collaborated with Manchester Metropolitan University and People’s History Museum to organise, advertise and host a student event. I worked as part of a team to research gaps in visitor demographics, of which students were an underrepresented audience. The event was a success, with around 40 students attending.
2010 – 2010 Blists Hill Museum
Museum Assistant: Invigilated and delivered visitor service across various exhibitions.
2013 – 2016 Manchester Jewish Museum
Museum Assistant: During my time volunteering, I was involved in learning and delivering the new tours, working with large school groups, till responsibility, conducting visitor surveys, and encouraging sales of guidebooks. I was also heavily involved in events, such as exhibition openings and volunteer open days.